Five Star Patients
Practice Success Through Patient Experience Mastery
Transform Your Patient Experience. Elevate Your Practice.
Healthcare today is very competitive. And providing a world class patient experience isn’t just a nice extra—it’s a necessity for financial success. A seamless, welcoming, and memorable visit builds patient trust, increases retention, drives referrals and powers your bottom line.
What your patient’s feel is what they’ll remember and tells others about. This is your brand.
And if it isn’t great, it will cost you dearly.
A poor patient experience leads to negative reviews, declining loyalty and lost revenue. The best medical practices don’t manage this haphazardly or wait for problems—they design solutions. They establish service standards, train their staff and engage with their customers. They have a vision for success.
What’s your vision for differentiating your practice from your competitors?
Structuring a winning patient experience program isn’t as difficult as you think, you just need a plan—and a little expert assistance. With over three decades of hands-on healthcare expertise, I help practice owners and administrators turn vision into reality.
Together, we’ll craft a world-class patient experience that not only feels better but also performs better—boosting patient satisfaction, staff engagement, bottom-line results and setting you apart from the competition.
Ready to transform your practice? Let’s talk.
Speaking
Fire up your team! Book me for your next event! Be educated and entertained at the same time with a memorable, no-fluff, value-filled Keynote.
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- Patient Experience Keynotes
- Management & Leadership Keynotes
- Conference & CEU Presentations
- Live & Virtual Talk Options
Training
Let’s make this easy for you! Get your staff and practice on the fast track to world class patient experience today! Clear instructions and solid direction will raise your team and practice to the next level!
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- Patient Experience Strategy
- Customer Service Training
- Service Recovery Training
- Online Review Management
Consulting
Need a second opinion? Three decades of healthcare experience can help answer many of your questions and streamline your practice and operations.
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- Clinic Operations
- Marketing Strategy
- Key Performance Indicators (KPI’s)
- New Medical Practice Startup
The Case for Patient Experience
If you’re reading this, you're probably trying to learn about "The Patient Experience" or “Customer Experience” and what all the buzz is about. Or else, you’re a practice owner or manager, and you’re looking for information on how to improve the patient experience at your practice. Or maybe, you’re just trying to figure out if your practice even has anything remotely considered a patient experience. And you have no idea if it’s good or bad, because you’re really not even sure what a "Patient Experience" is in the first place. Not understanding what "Patient Experience" means is common in medical practices. Have no fear, it doesn’t matter which of these situations you’re experiencing, you're in the right place. All these situations are common dilemmas among practice owners and managers everywhere. Over the course of this series of articles, I’ll do my best to help you arrive at an understanding of what the patient experience is, and why it matters to your practice. And most...
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